Shipping policy
Last updated: October 13, 2026
This policy explains how orders from Floranza.shop are processed, shipped, and delivered.
Shipping Cost
Shipping is free on every order. The price you see at checkout is the price you pay.
Carriers
We ship with FedEx and DHL.
Delivery Area
We ship to addresses in the United States.
Order Cutoff Time
The order cutoff time is 5:00 PM Eastern Time. Orders placed before the cutoff on a business day are processed that day. Orders placed after the cutoff, or on a weekend, are processed on the next business day. Business days are Monday to Friday.
Processing and Delivery Time
- Processing time: 1 to 2 business days
- Shipping time: 4 to 6 business days
- Total estimated delivery time: 5 to 8 business days
Delivery times are estimates, not guarantees. Weather, holidays, carrier delays, or an incorrect address can add time.
Tracking
Every order includes a tracking number. We email it to you when your order ships, so you can follow your package. If your tracking has not updated after 48 hours, contact us.
Payment on Delivery
Orders are paid by Cash on Delivery. You pay the order total when your package arrives. No advance payment is required. Please see our Payment Policy for details.
Before Delivery
Please enter a correct and complete delivery address and a phone number you can answer. Make sure someone is available to receive the package and pay.
Missed or Refused Deliveries
If you refuse a package or delivery cannot be completed, the package returns to us and your order is cancelled. No payment is collected in that case.
Late Orders
If your order has not arrived after 8 business days, contact us by email or phone and we will check on it with the carrier.
Damaged, Missing, or Incorrect Orders
If your package arrives damaged, or an item is missing or incorrect, contact us within 30 days of the delivery date. Send your order number and a clear photo. If your tracking shows delivered but you did not receive your package, contact us as well. Eligible cases are handled under our Return & Refund Policy.
Cancelling an Order
You can cancel your order within 24 hours of placing it, before it ships. Contact us with your order number. Once your order has shipped, it can no longer be cancelled, but you can return it after delivery under our Return & Refund Policy.
Contact Us
Floranza
256 NE 2nd St, Miami, FL 33132, United States
Email: support@Floranza.shop
Phone: +1 (305) 922-1184
Hours: Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time)
We reply within 24 hours.
The Floranza Team